|
To our valued customer:
As a privately owned company, we understand the
need to keep costs down while operating efficiently. We constantly
search for ways to maximize the value our services provide. From time to
time, however, it is necessary to adjust our service rates to compensate
for increases in expenses.
An example of this which is readily apparent is
the increase in fuel costs. Over the past few years we have seen the
price of fuel jump significantly. This increase has come to the point
that it is no longer absorbable into our current rate structure. After
careful review of industry practices, we have decided that the best way
to handle this excessive cost is to impose a fuel surcharge on our
services. This surcharge will begin with this month’s billing. The
transportation industry has widely used fuel surcharges to help
compensate for the added expense. We will use a calculation based on the
monthly retail averages published by the Energy Information
Administration of the U. S. Department of Energy (“EIA/DOE”). This
report is publicly available through the EIA/DOE website. This index is
objective and is widely recognized in the trucking and transportation
industries. Our calculations will be based on the Eastern Regional
statistics for On-Highway Gasoline. We will use the calculated average
for the previous month as the base for the surcharge. If the average
decreases, the surcharge will also decrease. An example of this
surcharge would be to calculate a percentage of the professional
services total.
Fuel is not the only cost that has risen
dramatically. Due to the recent disaster in Japan, we have seen an
increase in the cost of parts and equipment, as well as a delay in
manufacturing. Even though many manufacturers have restructured their
business, the overall cost of their product has risen a noticeable
amount. You may have already noticed these higher costs in the everyday
items you purchase. We will continue to adjust the cost of these goods
based on the current market.
Certain commodities have a below surface impact
on expenses as well. Increases in petroleum prices have an impact on
many of our suppliers that have petroleum based products. Increases in
steel, copper, and other metals have increased the cost of wire and
cable products globally.
At KAB Computer Services we strive to provide the
best service at a reasonable cost. We also strive to maintain the level
of professional service you have come to expect. We have a way for you
to balance these increases. Our referral program allows commercial
accounts a discount for one month’s regular service charges up to
$100.00. The new customer must mention your name and business when
signing up for service with us. Restrictions and conditions apply.
We value your business and look forward to
continued opportunities to meet and exceed your technology needs.
|
